Veg Box Policy

Deliveries

  • Deliveries are on a Thursday.

  • You can have your delivery weekly, fortnightly, or as a one off

  • Delivery charge is £1 per box

  • Pick up from the farm or Highland Wholefoods is also an option. Pickup from the farm is possible from 10am and 1pm from Highland Wholefoods on Thursday, but also Friday or Saturday at the latest.

  • Delivery time is not guaranteed - depending on a number of factors

  • We like to reuse the cardboard boxes as long as possible so would be grateful if empty boxes could be left somewhere dry for us to collect

Eligibility 

  • Please fill in the new customer form to allow us to confirm your eligibility for delivery.  This will depend on where you live.  We will contact you as soon as possible to confirm eligibility.  

  • If you live too far away you still have the option to collect the box from the farm, Highland Wholefoods or your workplace, if in Inverness.

Orders

  • We pick and pack our boxes on Wednesday so they are ready to leave Thursday morning.  Please take note of the points below so to allow us time to plan, pick and prepare for our customers.

  • If you need to pause your box due to holiday or any other reason, please notify us no later than 5pm Tuesday of the week the order is due.  If you fail to notify us by this time you may be charged for the box.

  • New customers who order prior to Tuesday 5pm are eligible to receive a box the same week.  

  • Orders placed after 5pm Tuesday will be eligible to receive a box the following week.

  • If we need to contact you, we will do so via phone or email, so please make sure your details are up to date with us.

Payment

  • We accept payment by Bank Transfer, Direct Debit, or cheque.  

  • We prefer Direct Debit if possible

  • Our bank details are: Sort Code: 80-08-71 Account Number: 06000348 

  • Make cheques out to: Natural Vegetable Company 

  • Invoices will be sent out approximately every 4 deliveries and will have the dates written on that you are paying for.

Cancellation

  • You can contact us to cancel your box at any time.  However, to avoid the chance of being charged for the current week, notify us prior to 5pm Tuesday please.

Address:

Clachandreggy

Torbreck

Inverness

IV2 6DJ

Contact:

email: maggie.natveg@btinternet.com

phone: 07809 189676

             01463 250440

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